Building Trust Inside and Out Workshop: Strengthening Internal Culture and Customer Communications in Housing
An estimated 61% of the population have a “high sense of grievance” against ‘the system’ and those with a high sense of grievance tend to distrust all four institutions (business, government, media, and organisations including not-for profits). This will be true of your employees and your customers.
CHAIR
Pam Bhamra, Director of Resident Services, Origin Housing Ltd
SPEAKERS
Jeni Harvey, Director of Marketing and Communications, Rochdale Boroughwide Housing
With growing scrutiny on the sector, understanding how the Ombudsman interprets issues of service delivery, accountability, and trust has never been more important.
CHAIR
Mark Foxcroft, Partner, Devonshires Solicitors
SPEAKERS
Richard Blakeway, Housing Ombudsman, Housing Ombudsman Service
AHN Members Dinner with Ian Workman, Chief Customer Officer at Homes England
With recent leadership changes at Homes England, we recognise that members will be particularly interested in the agency’s priorities for the coming years. We are therefore delighted to welcome Ian Workman, who leads Homes England’s Social Housing, Safety and Ownership Directorate, to our Affordable Housing Network members dinner.
SPEAKERS
Ian Workman, Chief Customer Officer, Homes England
Awaab’s Law in Focus: Sector Response and Government Outlook
Awaab’s Law, introduced following the tragic death of Awaab Ishak, set a new legal framework requiring landlords to address reported damp and mould within strict timeframes. The legislation has been a catalyst for accountability and change across the housing sector, but questions remain about how effectively the first version has been implemented and what future iterations could entail.
SPEAKERS
Cathy Steeghs, Health, Safety & Repairs – Awaab’s Law, Social Housing Directorate, Ministry of Housing, Communities and Local Government | Anabelle Harraway, Policy Advisory, Ministry of Housing, Communities and Local Government | Megan Stuart, Policy Advisor – Health, Safety & Repairs – Awaab’s Law, Ministry of Housing, Communities and Local Government
Human, Skills & Agentic AI – The Rolls-Royce Story
In 2022, Rolls-Royce faced a critical juncture: multiple business units in the company were heading towards significant skills shortages in specific skillsets. To solve it, the organization didn’t just recruit; they fundamentally redesigned how work happens.
SPEAKERS
Stuart Evans, Director – Future of Work & Digital Employee Experience, Rolls-Royce
